Question 1

How should I store these peptides?

Accepted Answer

Storage guidance varies by product and is included in the available product documentation. In general, store lyophilised peptides in a freezer, protected from light and moisture. Once reconstituted, refrigerate and use within the timeframe in the product documentation. Products ship in discrete, temperature-protected packaging. BAC Water is sold separately.

Question 2

Do you ship Australia-wide?

Accepted Answer

Yes: to all Australian states and territories including NSW, VIC, QLD, WA, SA, TAS, ACT and NT. 10-pack orders are dispatched within 1–3 business days, with delivery estimated at 5–9 days from order, processing included, and a carrier tracking number. All orders require a signature on delivery.

Question 3

What documentation is available for research peptides?

Accepted Answer

Availability varies by product and batch. Documents may include specification sheets, Certificates of Analysis, manufacturer documentation and independent laboratory reports, each labelled by source. Where testing is complete, batch-specific Certificates of Analysis are available to view. Contact support with the product name and batch number for specific requests.

Question 4

How long does shipping take?

Accepted Answer

10-pack orders are dispatched within 1–3 business days, with delivery estimated at 5–9 days from order, processing included, and a carrier tracking number emailed on dispatch. Shipping is a flat $40 AUD, free over $700 AUD.

Question 5

Why haven't I received any tracking or updates yet?

Accepted Answer

Allow 3 days before expecting updates. Your order is being prepared and packed during the first 1–3 business days: it hasn't shipped yet, so there's nothing to track in that window. This is normal. Your first update is sent at dispatch, within 3 business days of payment. If more than 3 business days have passed, check your spam folder or contact support with your order reference.

Question 6

Are these for human consumption?

Accepted Answer

No. These products are sold strictly for laboratory research purposes only: not for human consumption, medical, or veterinary use.

Question 7

What payment methods do you accept?

Accepted Answer

Card or Apple Pay, securely via Stripe. We never collect or store your card details: Stripe handles payment entirely, and your order is confirmed once payment clears.

Question 8

Why are your prices lower than other suppliers?

Accepted Answer

Our direct-supply model cuts out reseller layers and retail overheads. We operate online only: no storefronts, no permanent discount campaigns, no inflated recommended retail prices. See our Supply Model page for the full explanation.

Question 9

How do you ensure product quality and transparency?

Accepted Answer

Available product documentation: specifications and batch records: is displayed before you order, with each source labelled as manufacturer-provided or independent laboratory. Our Testing & Quality Process page explains how documentation is reviewed and matched to batches.

Question 10

Do you offer discounts for bulk or institutional orders?

Accepted Answer

All pricing is already at 10-pack rates. For larger research programmes, contact us for volume pricing: we supply universities, research institutions and independent laboratories with institutional quotes and purchase order invoicing.

Question 11

What is your return and refund policy?

Accepted Answer

Products may be returned within 14 days of delivery if unopened, intact, and stored correctly. See our Refund Policy page for full terms, or contact support with your order number.

Question 12

What is the difference between lyophilised and reconstituted peptides?

Accepted Answer

Lyophilised (freeze-dried) is the powder form all products ship in: the most stable form for long-term storage. Reconstituted peptides have been mixed with a solvent, typically bacteriostatic water, ready for laboratory use. Once reconstituted, refer to the product documentation for storage and usage guidance.

Question 13

How do I reconstitute research peptides?

Accepted Answer

Add bacteriostatic water (sold separately as BAC Water) to a lyophilised vial using sterile technique: the volume you add determines the final concentration. Work aseptically in a clean laboratory environment, and refer to the product documentation for post-reconstitution storage.

Question 14

Do you provide peptides to universities and research institutions?

Accepted Answer

Yes: we supply universities, research institutions and independent laboratories across Australia, with institutional quotes, purchase order invoicing and bulk pricing. Contact our support team with your requirements, or see our Institutional Supply page.

Research Peptide Frequently Asked Questions

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