Order Tracking and Delivery Information

Orders are processed in the order they are received. The timeline from placing an order to dispatch is as follows:

• Order placed — You complete checkout and receive an order confirmation email with your order number and order summary.
• Payment confirmed — Your payment is confirmed instantly via Stripe and your order is queued for processing.
• Order processed — Your order is picked, packed and prepared for dispatch. This stage is usually completed within 1–3 business days of payment confirmation.
• Dispatched — Your order is handed to the carrier and a tracking number is generated. You will receive a dispatch confirmation email with tracking details.

Once your order is dispatched, you will receive a dispatch confirmation email containing:

• Your order reference number
• The carrier name (typically Australia Post or a courier service)
• A tracking number
• A link to the carrier's tracking page where you can follow your delivery progress

Tracking information typically becomes active within a few hours of dispatch. If your tracking number does not show results immediately, check again later in the day — carriers update their systems on their own schedule.

Delivery timeframes depend on your location and the shipping method selected at checkout:

• Domestic shipping — Estimated delivery: 5–10 business days after dispatch. Flat rate $15 AUD. Free on orders over $500 AUD.

These are estimates based on carrier service standards for Australian domestic delivery. Regional and remote addresses may take additional time. Delivery timeframes are business days (Monday–Friday, excluding public holidays).

We ship to all Australian states and territories, including:

• New South Wales (Sydney, Newcastle, Wollongong, regional NSW)
• Victoria (Melbourne, Geelong, Ballarat, regional VIC)
• Queensland (Brisbane, Gold Coast, Sunshine Coast, Cairns, Townsville, regional QLD)
• Western Australia (Perth, regional WA)
• South Australia (Adelaide, regional SA)
• Tasmania (Hobart, Launceston, regional TAS)
• Australian Capital Territory (Canberra)
• Northern Territory (Darwin, regional NT)

We do not ship internationally. All orders are dispatched from within Australia to Australian addresses only.

If your tracking has not updated for several days, your order has not arrived within the expected timeframe, or your order arrives with an issue, contact our support team with your order number. We will investigate and work with the carrier to resolve the matter.

For detailed information about replacements and refunds, see our Refund Policy.