Legal
Privacy Policy
We take your privacy seriously. This policy outlines how we collect, use, and protect your personal information.
1. Information We Collect
When you place an order or submit an inquiry through our website, we collect the following personal information:
- Full name
- Email address
- Shipping address (street, city, state, postcode)
- Order details and purchase history
- Any additional information you choose to provide in inquiry forms
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your order status
- Responding to your inquiries and support requests
- Sending order confirmations, shipping notifications, and tracking information
- Complying with legal obligations
We do not use your personal information for marketing purposes without your explicit consent. We do not sell, trade, or rent your personal information to third parties.
3. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmission. Payment details are handled securely by Stripe and are never stored on our servers.
4. Cookies
Our website may use essential cookies to enable core functionality such as maintaining your shopping cart session. We do not use tracking cookies for advertising or analytics purposes. You can configure your browser to refuse cookies, though this may affect the functionality of our website.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Order records are retained for the period required by Australian tax and business regulations.
6. Third-Party Services
We may use third-party services to facilitate our website and business operations (such as shipping carriers and email services). These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
7. Your Rights
Under Australian privacy laws, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Withdraw consent for processing where consent was previously given
To exercise any of these rights, please contact us at support@bulkaussiepeptides.com.au.
8. International Users
Our website is operated from Australia. If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia. By using our website, you consent to this transfer.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: support@bulkaussiepeptides.com.au.