Returns & Refunds
Refund Policy
Clear, fair terms for returning research peptides. Australian-based support for all returns and refund enquiries.
1. Eligibility
Products may be returned within 14 days of delivery if the following conditions are met:
- The product is unopened and in its original sealed packaging.
- The product has been stored correctly (lyophilised peptides stored at -20°C).
- The product is returned in its original condition with all labels intact.
- Proof of purchase (order confirmation or order number) is provided.
2. Non-Returnable Items
The following items cannot be returned:
- Opened or reconstituted peptide vials — for research integrity and safety reasons.
- Products returned more than 14 days after delivery.
- Products that were not stored according to recommended conditions.
- BAC Water (bacteriostatic water) — once opened, sterility cannot be guaranteed.
3. Refund Process
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 business days. Shipping costs are non-refundable unless the return is due to an error on our part (incorrect product shipped, damaged in transit).
4. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you. Photographic evidence of damage may be requested to process your claim and improve our packaging standards.
5. Research-Use Compliance
All products sold by Bulk Aussie Peptides are for laboratory research purposes only. By purchasing, you confirm that products will be used exclusively for legitimate research applications. Returns related to misuse, human consumption, or non-research applications will not be accepted under any circumstances.
6. How to Initiate a Return
To start a return, contact our support team with your order number and reason for return. We will provide return shipping instructions and an RMA (Return Merchandise Authorisation) number. Do not return products without an RMA — unauthorised returns may not be processed.
Need to start a return?
Contact our Australian-based support team with your order number for return authorisation.